How should a CNA handle a situation where a patient exhibits aggressive behavior?

Study for the Ivy Tech CNA Program Exam. Prepare with flashcards and multiple-choice questions, including hints and detailed explanations. Boost your confidence and get ready for your certification!

In situations where a patient exhibits aggressive behavior, staying calm, assessing the situation, and seeking help if necessary is crucial for both the safety of the patient and the caregiver. By maintaining composure, the CNA can help de-escalate the situation. This calm demeanor can create a sense of safety and stability, which may help to reassure the patient and reduce their aggression.

Assessing the situation involves understanding the cause of the aggressive behavior, whether it is due to pain, confusion, or frustration, and addressing the underlying issue if possible. In cases where the aggression poses a threat to anyone’s safety, seeking help from other staff members is essential to ensure that appropriate measures are taken to protect everyone involved.

This approach demonstrates effective communication and problem-solving skills, which are key competencies in patient care. It also reflects the principles of person-centered care, focusing on understanding the patient's perspective and responding appropriately rather than escalating the situation through confrontation or avoidance.

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