What is an acceptable way for a CNA to address a difficult patient?

Addressing a difficult patient with calm listening and addressing their needs demonstrates the core principles of effective communication and patient-centered care in the healthcare setting. This approach fosters a supportive environment where the patient feels heard and valued, which can significantly reduce their anxiety or dissatisfaction.

Listening actively allows the CNA to better understand the patient’s concerns, which is essential in providing appropriate care. When a patient feels understood, they are more likely to cooperate and engage positively with the healthcare team. Additionally, acknowledging and addressing the patient's needs can build rapport and trust, which are crucial for effective care delivery.

The other choices do not align with best practices in patient care. Raising one's voice may escalate the situation and create a confrontational atmosphere, while ignoring a patient’s concerns can lead to feelings of abandonment or frustration. Delegating to another staff member can be appropriate in some cases, but it is not a substitute for empathetic communication, especially when the patient need immediate support and understanding from their primary caregiver.