What is an effective communication technique when addressing a patient's concerns?

Study for the Ivy Tech CNA Program Exam. Prepare with flashcards and multiple-choice questions, including hints and detailed explanations. Boost your confidence and get ready for your certification!

Listening actively and responding with empathy is a crucial communication technique when addressing a patient's concerns. This approach demonstrates that the caregiver genuinely values the patient's feelings and experiences, which can foster trust and rapport. Active listening involves giving full attention to the speaker, acknowledging their words, and responding thoughtfully, which can help the patient feel heard and understood. Empathy allows the caregiver to connect with the patient on an emotional level, making them feel supported during a vulnerable time.

In healthcare settings, prioritizing clear and compassionate communication can help alleviate anxiety and build stronger therapeutic relationships. This technique not only addresses the patient's immediate concerns but also encourages them to express additional thoughts or worries, ultimately leading to better patient outcomes.

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