What is the best way for a CNA to handle a patient’s requests for help?

Responding promptly and with patience is essential for a Certified Nursing Assistant (CNA) because it fosters a trusting and supportive relationship between the caregiver and the patient. When a CNA addresses requests in a timely manner, it demonstrates respect for the patient's needs and can significantly enhance their sense of dignity and well-being.

Patience is equally important; many patients may struggle to communicate their needs or may require assistance that takes time to fulfill. A patient approach can help in understanding the patient's needs better and ensuring they feel heard and cared for. This leads to better satisfaction and compliance with care among patients.

In contrast, addressing requests only when convenient undermines the seriousness of the patient's needs. Delegating all requests to other staff members can create feelings of abandonment and may disrupt the continuity of care. Ignoring requests that seem trivial can lead to larger issues, as what may appear trivial to one person could be significant to another. Overall, the best practice is to respond with promptness and patience to build rapport and trust with patients.