What is the recommended action when a healthcare worker is unsure about how to respond to a patient's inquiry?

When a healthcare worker is unsure about how to respond to a patient's inquiry, the most appropriate action is to refer the inquiry to a more knowledgeable staff member. This approach ensures that the patient receives accurate and reliable information, which is crucial for maintaining trust and ensuring the safety and well-being of the patient. By directing the question to someone with the appropriate expertise, the healthcare worker demonstrates professionalism and a commitment to patient care.

Providing an inaccurate answer can lead to misunderstandings, misinformation, and potentially harmful consequences for the patient. Keeping the patient informed of the situation is important, but it does not replace the necessity of providing accurate information. The focus should always be on ensuring that patients receive the best possible care, which is achieved by accepting limitations and seeking assistance when needed.